Last updated: October 2026
Asset Community Limited (ABN 51 636 892 503) ("Asset Community", "we", "us") respects your privacy. This policy explains how we handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Information we collect
The information we collect depends on how you deal with us.
- Enquiries. When you contact us through our website, by phone or by email, we collect your name, email address, phone number, organisation, the type of enquiry and your message.
- Program participants. If you take part in one of our programs, we collect information needed to support you, such as your contact details, work and education history, goals, and the barriers you face in finding work. With your consent, this may include sensitive information, such as information about your health or disability, or your cultural background.
- Referrals. When a community organisation or caseworker refers someone to us, we collect the referred person's contact details and information about their circumstances. We ask referrers to confirm that the person has agreed to be referred.
- Employers and partners. We collect business contact details and information about vacancies and partnerships.
- Website visitors. We collect information about how our website is used, such as pages visited, approximate location and device type, through Google Analytics. Cloudflare, which hosts our website, processes IP addresses to deliver the site and protect it from abuse, including through its Turnstile check on our contact form. Cloudflare Web Analytics also gives us aggregated visitor statistics without using cookies.
How we collect it
We collect personal information directly from you wherever possible. We may also collect it from someone who refers you to us, from a partner training provider or employer you have agreed we can work with, or from publicly available sources.
How we use it
- to respond to your enquiry
- to deliver our programs, including case management, training plans and employment support
- to connect participants with partner training providers, employers and specialist support services, with their consent
- to keep referring organisations updated on a participant's progress, with the participant's consent
- to manage partnerships, donations and our operations
- to improve our website and services
- to meet our legal obligations
Who we share it with
We do not sell personal information. We share it only as described here:
- With your consent: partner registered training organisations (currently Asset College, RTO 31718), employers and specialist support services involved in your pathway, and the organisation or caseworker who referred you.
- Service providers who help us run our organisation, including Cloudflare (website hosting, security and cookie-free website statistics), SMTP2GO (delivery of website form emails), Microsoft 365 (email and document storage) and Google Analytics (website statistics). They may only use the information to provide services to us.
- Where required or authorised by law.
Overseas disclosure
Some of our service providers store or process information outside Australia, including in the United States. We take reasonable steps to make sure these providers protect personal information.
Cookies and analytics
Our website uses Google Analytics, which sets cookies to measure how the site is used. This information is aggregated and does not identify you. You can block cookies in your browser settings or use the Google Analytics opt-out browser add-on (opens in a new tab).
Keeping information secure
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access. We keep it only for as long as we need it for the purposes above or as required by law, and then securely destroy or de-identify it.
Accessing and correcting your information
You can ask to access or correct the personal information we hold about you by contacting us. We will respond within a reasonable time, usually within 30 days. If we refuse your request, we will tell you why.
Questions and complaints
If you have a question or a complaint about how we have handled your personal information, please contact us by phone on 1800 993 557, by email at community@asset.org.au, or by post to 18 Flinders Pde, North Lakes QLD 4509. We will try to resolve your complaint within 30 days.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au (opens in a new tab) or on 1300 363 992.
Changes to this policy
We may update this policy from time to time. The latest version is always available on this page.